FAQs

You can add individual items to an enquiry, fill out our ‘get in touch’ form, send us an email or give us a call. All of the information you need to get in touch is on our ‘Contact Us’ page. Please include as much information as possible in your enquiry to help us provide you with an accurate quote.

We are based in Burgess Hill, West Sussex, but we cover most of Sussex. Get in touch to check if we cover your area.

No, we do not have a minimum spend to order from us. We do have a minimum spend to allow free delivery within our free delivery area.

Yes, we do deliver and collect all hire items. We cover most of Sussex, but deliver within a 20-mile radius from our Burgess Hill base for free with a minimum spend. Anything further than this is charged per mile.

Delivery is free for packages over £50, within a 20-mile radius of Burgess Hill, anything below this may incur a small delivery charge.

Local delivery, including Burgess Hill, Haywards Heath, Hassocks and surrounding Villages, is free for all orders over £10.

Yes, we do require a deposit. For our hire items on orders under £500, this is usually 50% of your total balance, plus a refundable security deposit required to cover any damages. The security deposit varies depending on the items hired. The remaining 50% balance is then due one week before your event.

For orders over £500, we can discuss different options.

Our handmade items usually require a 50% deposit and the remaining 50% due one week before collection/delivery. But this can vary depending on the item.

Add your items to our enquiry form or send us a message and we can email over an invoice. No booking is secured until we have received a deposit. On orders under £500 this is 50%.

We prefer that our Light Up Numbers and Letters are used indoors, but with prior agreement, these can be situated outside (weather dependant). See our Terms & Conditions for further details.

Yes, we absolutely can help! We are always looking to expand what we can offer. If you have something in mind, please get in touch and we would love to see if we can help.

This will vary; however, we love to take bookings as far in advance as possible. So, if for example you’re looking at a wedding in a year or two’s time, get in touch and we would love to book you in and start putting together ideas for your special day!