Privacy Policy
At The Handmade & Hire Company, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and share information when you interact with us, whether it’s through our website, email, or other communication channels.
Who We Are
We are The Handmade & Hire Company, based in Burgess Hill, covering Sussex and surrounding areas. We provide bespoke décor, hire items like photobooths and light-up numbers, personalised gifts, and embroidered or printed clothing for various events and occasions. Our goal is to offer a personalised, seamless service to enhance your event, and this policy outlines how we handle your data in line with UK data protection laws, including the UK GDPR.
What Personal Data We Collect
We may collect and store the following personal data:
- Name
- Email address
- Phone number
- Home address
- Card details (for refunding security deposits)
This information is collected through:
- Google Forms
- Website enquiry forms
- Direct messages via email, WhatsApp, Facebook Messenger, etc
How We Use Your Information
We use your personal data to:
- Process orders and manage bookings for hire items
- Payment protection and to issue refunds
- Contact you regarding your order or hire booking
- Add your event in our calendar and arrange delivery or setup
- Communicate directly about your booking or purchase, customisation requests, and provide customer support
- Send invoices and manage your account with us
The information we collect ensures that we can provide a personalised, streamlined service and maintain clear communication.
Sharing Your Information
We do not share your personal data with third parties, except in the following cases:
We share data with Xero, our accounting software, for invoicing and financial records. In the future, we may share data with payment processors such as PayPal or Sage Pay for handling transactions securely.
We may also share data where we are legally required to do so, such as:
-
- To comply with legal obligations
- For fraud prevention
- If requested by law enforcement or government bodies
Data Security
We take data security seriously and store your information securely using passcoded systems and encrypted software. All personal data is protected by access controls to prevent unauthorised access.
How Long We Retain Your Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. This includes managing your bookings, fulfilling orders, and complying with legal obligations such as accounting records.
Users can request the deletion of their personal data at any time. Please contact us directly if you wish to have your data erased.
Your Rights
As a data subject, you have the right to:
- Access the personal data we hold about you
- Correct or update any inaccurate or incomplete information
- Request deletion of your data
- Withdraw your consent for data processing at any time
- Lodge a complaint with the UK’s data protection authority if you believe your rights have been violated
Third-Party Links
Our website may contain links to other suppliers or venues we work with. Please note that once you leave our website, we are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any significant changes will be communicated, and the latest version will always be available on our website.
Last Updated: 21/10/2024
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us via:
Email: hello@handmadeandhire.co.uk
Contact Form: Available on our Contact Us page